Feb 23

To turn off the auto-renew feature or cancel your D-Link mydlink cloud recording subscription, follow the steps below:

 

Note: Once cancelled, your subscription will remain active until the end of the current billing cycle. Also, this process will not refund your money. 

 


 

Android

 

Step 1: On your device, open the Play Store app. Make sure you are signed in with the Google account you used to subscribe (not necessarily your mydlink email).

 

Step 2: In the upper left, tap the menu icon (3 horizontal lines).

 

 

Step 3: Tap Subscriptions and then tap the mydlink subscription.

 

 

Step 4: Tap Cancel Subscription.

 


 

iOS

 

Step 1: Go to the device Settings.

 

 

Step 2: Tap iTunes & App Store.

 

 

Step 3: Tap Apple ID:.and then tap View Apple ID.

 

 

Step 4: Tap Subscriptions and find the mydlink app. Tap Cancel Subscription.

 

 

Step 5: Tap Confirm.

 

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Feb 12

The following setup is for iOS users only.

 

Note: Before set up, please ensure your iPhone/iPad is connected to the same Wi-Fi network that you want the D-Link DSH-C310 to connect to.

 


 

 

Step 1:  Power on your DSH-C310 and wait until the power LED starts to flash orange/amber.

 

 

Step 2:  Launch the Apple Home app.

 

Note: The Apple Home app is automatically installed when using IOS version 10.0 or above. If you are using iOS 11.2, please update to 11.2.1 (or higher) since HomeKit experienced some issues in 11.2. 

 

If you don”t have Home app installed you can download it from the Apple app store on your iPad/iPhone.

 

 

Click Get started then click Allow.

 

 

Step 3: Tap Add Accessory.

 

Note: If Bluetooth is turned off on your iPad/iPhone you will be prompt to turn it on.

 

Click Turn On.

 

 

Step 4: The Apple Home app will now search for the camera.

 

Note: If the camera is not found please reset the camera – How do I reset my DSH-C310 camera?

 

Tap your DSH-C310 (Omna 180CamHD) camera.

 

 

Step 5: Tap Allow.

 

 

Step 6: Scan the code on the back of the camera.

 

 

Step 7: Tap Next.

 

 

Step 8: Tap Done.

 

 

Step 9: Tap on your camera under Favorite Cameras to see the live video.

 

 

Setup is Complete

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Dec 01

Step 1: Download the mydlink plugin – Download plugin here

 

Step 2: Click on the Macintosh HD on the desktop.

 

 

Note: If you are not able to see the Macintosh HD icon, click on Finder Preferences General. then enable Hard Disks.

 

Step 3: Click on Library Internet Plugins.

 

 

 

Step 4: Open the Downloads folder and drag & drop the npUplayer.1.0.2.7.plugin into the Internet Plugins folder.

 

 

Step 5: Click Authenticate.

 

 

–  Enter your user name and password for the computer you are on to authorize installation of the mydlink plugin and click OK.

 

 

Step 6: Restart your browser and sign into http://www.mydlink.com.

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Dec 28

If the app freezes or crashes after the update, try restarting the app.

To restart the mydlink® Home App on most Android devices, tap and hold on the Menu button at the bottom of your smartphone or tablet, the list of all running apps will display, look for the mydlink Home App and swipe the app up or to the right depending on the Android device you have. Procedures for restarting the app may vary depending on your Android device.  Reopen the mydlink® Home App by taping on its app icon.
If you have trouble finding your menu button or restarting your device following the instructions above, please find the correct procedure in your phone/tablet manufacturer’s user manual.

If the problem reoccurs after restarting the app, recognize that we are currently working on an updated version of the app to address this issue. Please check the Google Play Store to ensure you have the latest version of the app.

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Jan 28

The mydlink™ Home App v2.0.0 introduced a more flexible way of handling schedules. This new version of the app, saves all schedules under the mydlink™ cloud. Prior app versions save this information in the local device.  This new way of managing schedules, allows the App to uniformly present all schedules settings across all account managing devices (phone, tablets) for ease of management and assignment.

 

There is only one drawback to this newly adapted change, older schedules residing in the device will continue working, but will no longer be available for editing after upgrading to this new version of the App. If a change is require under the new app, you will have to recreate the schedule and assign the newly created schedule to your device in order for those changes to take effect.  This may look as an inconvenience to some of you and we sincerely apologize for it, but hope you understand the benefits of this change are greater in the long run.

The new configurable schedules can now be found in the app main menu (upper left corner, gear looking icon). Once reconfigured, these can be assigned to any device from the schedule option section under the device view.  See images below:

 

Edit a Schedule Main Menu:

A10963_image01

Assign Schedules:
A10963_image02

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