Mar 25

Issue:

FIX: Ensure that you have entered the correct IP address of your D-Link Camera along with the correct Username and Password (if any has been configured)

Step 1: Launch D-ViewCam and click Settings >Setting > System Setting

Step 2: Click on the Camera Tab, select your Camera and Click Config

Step 3: Confirm:

  • Correct IP address is Entered
  • Correct Username and Password
  • Correct Make and Model is select

Click OK

The Camera should now be displayed

 

Download the latest version of D-ViewCam as well as the latest Device Pack here.

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Mar 25

This FAQ only applies to the D-Link DCS-8000LH, 8010LH, 8300LH, and 8525LH cameras. 

 

To setup your camera with the mydlink app, follow the steps below:

 

Step 1: Launch the mydlink app. Log in with your mydlink account username and password. This will be the same username and password if you have used the mydlink Lite or mydlink Home app. If you have never created a mydlink account, you can create one.

 

Step 2: Tap the settings icon (3 lines in the upper left corner).

 

 

Step 3: Select Add a Device.

 

 

Step 4: Tap Yes to scan the QR code.The QR code is located on the label on the bottom of the camera or on the Wi-Fi configuration card included with the product. If the label or card are missing, tap No and select from the drop-down list.

 

 

Step 5: If you tapped Yes, scan the QR code. If you are having trouble scanning the QR code, move to a brighter lit area. If you tapped No, select the camera model from the list.

 

Step 6: Tap Next. Please wait about a minute (or less).

 

Step 7:  Tap Device Location to select where your camera will be setup. Select from the list or scroll to the bottom and tap Add Location to create your own.

 

 

Step 8: Tap Choose Your Wi-Fi Network. Select the WiFi network you want to connect the camera to (note this should be the same network that your mobile device running this app is on). Enter the Wi-Fi password and then tap Next.

 

 

 

Step 9: If you want this camera to be displayed on the “Home” screen, tap Add to Shortcut (checked by default). Tap Next at the bottom to continue.

 

 

Step 10: The camera will now save your Wi-Fi settings, and then bind to your mydlink account. This process can take up to 3 minutes.

 

Note: If you receive an error during the Setup Wi-Fi process, make sure you are entering the Wi-Fi password correctly. Remember it is case-sensitive. Also make sure the camera is within range of your wireless router, and that the router has DHCP enabled and does not have any filtering which may block the camera from connecting.

 

If you receive an error during the Binding process, this usually means the camera cannot connect to the mydlink servers. It is best to reboot your router, close the mydlink app, and reset the camera (hold a paperclip in the reset hole for 10 seconds and release. The LED on the back should turn red). Once your router has rebooted, open the mydlink app and set it the camera again. If you continue to get errors, please contact D-Link support at 1-877-453-5465. Support is free and available 24/7.

 

Step 11: Once the camera setup is finished, the following message will appear. If you want to add the camera to cloud recording, tap Yes, or tap Later.

 

 

Step 12: If you tapped Yes, a new Automation will be created to record video detected by motion to your cloud recording subscription (free or paid). Tap the check mark at the top right corner to finish setup.

 

 

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Feb 24

Note This FAQ is based on the mydlink app version 1.5.4 (build 109) from Android (v8.0.0). The iOS version may look a little different.

 

This FAQ only applies to the D-Link DCS-8000LH, 8010LH, 8300LH, and 8525LH cameras. 

 

To setup your camera with the mydlink app, follow the steps below:

 

Step 1: Launch the mydlink app. Log in with your mydlink account username and password. This will be the same username and password if you have used the mydlink Lite or mydlink Home app. If you have never created a mydlink account, you can create one.

 

Step 2: Tap the settings icon (3 lines in the upper left corner).

 

 

Step 3: Select Add a Device.

 

 

Step 4: Tap Yes to scan the QR code.The QR code is located on the label on the bottom of the camera or on the Wi-Fi configuration card included with the product. If the label or card are missing, tap No and select from the drop-down list.

 

 

Step 5: If you tapped Yes, scan the QR code. If you are having trouble scanning the QR code, move to a brighter lit area. If you tapped No, select the camera model from the list.

 

Step 6: Tap Next. Please wait about a minute (or less).

 

Step 7:  Tap Device Location to select where your camera will be setup. Select from the list or scroll to the bottom and tap Add Location to create your own.

 

 

Step 8: Tap Choose Your Wi-Fi Network. Select the WiFi network you want to connect the camera to (note this should be the same network that your mobile device running this app is on). Enter the Wi-Fi password and then tap Next.

 

 

Step 9: If you want this camera to be displayed on the “Home” screen, tap Add to Shortcut (checked by default). Tap Next at the bottom to continue.

 

 

Step 10: The camera will now save your Wi-Fi settings, and then bind to your mydlink account. This process can take up to 3 minutes.

 

Note: If you receive an error during the Setup Wi-Fi process, make sure you are entering the Wi-Fi password correctly. Remember it is case-sensitive. Also make sure the camera is within range of your wireless router, and that the router has DHCP enabled and does not have any filtering which may block the camera from connecting.

 

If you receive an error during the Binding process, this usually means the camera cannot connect to the mydlink servers. It is best to reboot your router, close the mydlink app, and reset the camera (hold a paperclip in the reset hole for 10 seconds and release. The LED on the back should turn red). Once your router has rebooted, open the mydlink app and set it the camera again. If you continue to get errors, please contact D-Link support at 1-877-453-5465. Support is free and available 24/7.

 

Step 11: Once the camera setup is finished, the following message will appear. If you want to add the camera to cloud recording, tap Yes, or tap Later.

 

 

Step 12: If you tapped Yes, a new Automation will be created to record video detected by motion to your cloud recording subscription (free or paid). Tap the check mark at the top right corner to finish setup.

 

 

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Jan 15

How to reset the D-Link DCS-800L camera to factory default settings?

Example:

  1. If you forget your camera’s password, you can perform a reset to return all settings to the factory default.
  2. If you can’t log in to the device.
  3. If you change your network environment.
  4. If you want to assign the device to another mydlink account.
  5. If you encounter a problem while registering the device to the mydlink service.
  6. If the setup wizard can’t find the camera.

Note: After a factory reset you will need to re-register the camera with mydlink Cloud Services.

Warning: Do not turn off your mydlink Baby Camera during this process. It is recommended that this process is only carried out while the camera is connected directly to a power outlet using the supplied power adapter.

Step 1: With the unit on, use a paper clip to press the reset button inside the hole on the base on the unit labeled RST.

Step 2: Hold the button down for 10 seconds and release.

Note: Do not unplug the power adapter during this procedure.

Step 3: The unit will then reboot. Once the power light stops blinking, the unit is reset and all settings are restored to their defaults.

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Jan 13

Step 1: Launch the mydlink app and sign into your account.

 

Step 2: Tap the menu icon in the upper left corner.

 

 

Step 3: Tap Cloud Recording.

 

 

Step 4: Tap Subscribe.

 

 

Step 5: Choose an Available Plan.

 

 

Step 6: Tap Subscribe Now.

 

 

Step 7: Tap OK.

 

 

Step 8: Tap Next.

 

 

Step 9: Select the camera you want to enable the cloud recording for, then tap on the    on the top right.

 

 

Step 10: Tap the   on the top right .

 

 

Step 11Click here to set up recording on your camera.

 

 


 

To add additional cameras with Cloud Recording follow the steps below:

 

Step 1: Tap the menu icon on the top left.

 

 

Step 2: Tap Cloud Recording.

 

 

Step 3: Tap the gear icon.

 

 

Step 4: Select the additional camera(s) you want to enable Cloud Recording for then tap  

 

 

Step 5: Tap Set a Rule.

 

 

Step 6: Tap the settings icon.

 

 

Step 7: Tap the + on the bottom right to add a rule for the new camera.

 

 

Step 8: Select the event you would like to a add to your automation, then tap Next (This example shows motion detection).

 

 

Step 9: Select the action you would like to add to your automation, then tap Next (This example shows Cloud recording and Push Notifications).

 

 

Step 10: Tap 

 

 

Step 11: Now you can see the two Rules for the two cameras.

 

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