Aug 23

After upgrading to version 42 of the Chrome browser, you encountered problems loading the Java plug-in due to changes to your Chrome browser security settings.
You may encounter one or more of the following error:
“The Java Runtime Environment cannot be found”

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Verifying your Java plug-in using the java verification tool will also give you an error message:
“This plug-in is not supported”

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To continue using Chrome to access your camera video using the mydlink™ portal, please follow the steps below:

Step 1.  Open you Chrome browser and type the following in the web address bar:

chrome://flags/#enable-npapi <– you can copy and paste this

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Step 2.  The Enable NPAPI option will be highlighted,  click the “Enable” option.
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Step 3.  To apply the changes now, click the “Relaunch Now” button found at the bottom of the page.

 

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Step 4. Return to http://mydlink.com and login. Make sure you click “OK” or “Run” on the the Java security prompt(s) to view your camera video stream.
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Windows® 8 or 8.1 users, depending on your firewall settings, you may be prompted in addition with a Windows Security Alert, please select “Allow access” to continue.

 

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You have completed the steps to Enabling the NPAPI support on your updated v42 Chrome browser.

 

Posted on: 4.17.2015

Updated on: 4.20.2015

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Aug 01

For compatibility we recommend at this time the use of Microsoft ® Internet Explorer 11, Firefox or Chrome instead of the new Microsoft Edge browser introduced on Windows 10.

Please Note: For all PCI, PCIe and USB Ethernet and Wireless Adapters, you should be able to use current Windows 7 or Windows 8 drivers.  if you find your adapter not working after upgrading to Microsoft ® Windows 10,  please contact  D-Link Technical support.

Follow the steps here to find MS IE 11 on your new Windows 10 Operating System:

1. Front the bottom of the task bar click the  search field and type IE11

2. The search results will show the Link to the IE11 Desktop App at the top of the search window.

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To avoid having to search every time you’ve like to use it, create a easy to launch link on your task bar by right clicking on the found IE link and select “Pin to taskbar” option.

 

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You will be able to find the link on your task bar from now on…

 

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The following list of IP cameras and NVR show the current support status for direct connection to the product GUI with the new Microsoft ®  Windows 10 Operating System and Internet Explorer 11 and the new Windows Edge browsers:

 

IP CAMERAS PRODUCT LIST

Model HW Win 10 (IE11) compatible Edge Browser compatible
DCS-942L A1 Supported No Support
DCS-942L B1 Supported No Support
DCS-935L
DCS-935LX
A1 Supported No Support
DCS-6004L A2 Supported No Support
DCS-6005L A1 Supported No Support
DCS-3010 A3 Supported No Support
DCS-3511 A1 Supported No Support
DCS-3530 A1 Supported No Support
DCS-6517 A1 Supported No Support
DCS-7517 A1 Supported No Support
DCS-3715 A1 Supported Limited Support ****
DCS-5615 A1 Supported Limited Support ****
DCS-6112 B1 Supported Limited Support ****
DCS-6113 B1 Supported Limited Support ****
DCS-6113V B1 Supported Limited Support ****
DCS-7110 B1 Supported Limited Support ****
DCS-6915 B1 Supported No Support
DCS-6616 B1 Supported No Support
DCS-6815 B1 Supported No Support
DCS-6817 B1 Supported No Support
DCS-6818 B1 Supported No Support
DCS-6518 A1 Supported No Support
DCS-7518 A1 Supported No Support
DCS-2132L A1 Limited Support * No Support
DCS-2132L B1 Limited Support * No Support
DCS-2210L/DCS-2230L A1 Limited Support * No Support
DCS-5029L A1 Limited Support * No Support
DCS-5222L B1 Limited Support * No Support
DCS-7010L A1 Limited Support * No Support
DCS-2136L A1 Limited Support * No Support
DCS-7000L A1 Limited Support * No Support
DCS-2310L A1 Limited Support * No Support
DCS-2310L B1 Limited Support * No Support
DCS-2330L A1 Limited Support * No Support
DCS-2332L A1 Limited Support * No Support
DCS-6010L A1 Limited Support * No Support
DCS-6212L A1 Limited Support * No Support
DCS-2210/DCS-2230 A1 Limited Support * No Support
DCS-2103 B1 Limited Support * No Support
DCS-2130 A1 Limited Support * No Support
DCS-3112 A1 Limited Support * No Support
DCS-3710 B1 Limited Support * No Support
DCS-3714 A1 Limited Support * No Support
DCS-3716 A1 Limited Support * No Support
DCS-6115 A1 Limited Support * No Support
DCS-6210 A1 Limited Support * No Support
DCS-6314 A1 Limited Support * No Support
DCS-6315 A1 Limited Support * No Support
DCS-6510 A1 Limited Support * No Support
DCS-6511 A1 Limited Support * No Support
DCS-6513 A1 Limited Support * No Support
DCS-7413 A1 Limited Support * No Support
DCS-7413 B1 Limited Support * No Support
DCS-7513 A1 Limited Support * No Support
DCS-930L A1 No Support No Support
DCS-930L B1 No Support No Support
DCS-931L A1 No Support No Support
DCS-932L A1 No Support No Support
DCS-932L B1 No Support No Support
DCS-933L A1 No Support No Support
DCS-5009L A1 No Support No Support
DCS-5000L A1 No Support No Support
DCS-5010L A1 No Support No Support
DCS-5020L A1 No Support No Support
DCS-5025L A1 No Support ** No Support
DCS-5030L A1 No Support No Support
DCS-6045L A1 No Support No Support
DCS-820L A1 N/A *** N/A ***
DCS-825L A1 N/A *** N/A ***
DCS-855L A1 N/A *** N/A ***
DCS-700L A1 N/A *** N/A ***
DCS-800L A1 N/A *** N/A ***
DCS-850L A1 N/A *** N/A ***

 

NVR PRODUCT LIST

DNR-202L A1 Supported No Support
DNR-312L A1 Supported No Support
DNR-322L A2 No Support No Support
DNR-326 A2 No Support No Support

 

*  Local snapshot/video recording problems

**  Waiting New firmware release (FW v1.01)

***  Does not have local viewing access

****  Can receive Video, but can’t send any commands actions

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Mar 11

Step 1: Log into the web interface of your mydlink camera.

Step 2: Click on the Setup Tab at the top and Audio and Video on the left

A10572_image1

Step 3: Under Video Profile 3, adjust the Resolution and Quality as desired

A10572_image2

Click Save Settings

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Mar 11

A number of models are experiencing problems displaying the Live View! on mydlink.com portal after the last Java update (Java 8 update 31). The problem is a resolts of the discontinue support of  SSL v3.0.

The following Products are affected by this update:

  • DCS-930L
  • DCS-932L
  • DCS-931L
  • DCS-933L
  • DCS-5009L
  • DCS-5010L
  • DCS-5020L
  • DCS-6045L
  • DCS-700L
  • DCS-800L
  • DCS-850L

An alternative way of monitoring your cameras:

    • Using the mydlink™ Lite mobile App  (available for iOS, Android and Windows Mobile devices)mydlinkLiteLogo      mydlink Lite
Store Links QR Links
GooglePlayLogo qr_code_android_mydlink-lite_tr
AppleStoreLogo qr_code_iOS_mydlink-lite_tr
WindowsStoreLogo qr_code_windows_mydlink-lite_tr

 

At this time, we are currently workign on a more permanent solution for this problem, for now, a workaround is available to temporarly allow the use of SSLv3.0 on the new version of Java.

Follow the steps to enable SSL 3.0 manually:

 

 


 

Windows PC Users :

 

Step 1: Open Windows Explorer and go to the following java library security file.

“C:\Program Files (x86)\Java\jre1.8.0_31\lib\security\java.security”  or
“C:\Program Files\Java\jre1.8.0_31\lib\security\java.security”.

 

A10980_image01


A10980_image02

 

Step 2:  Open “Notepad” in Administrator mode by right-clicking the mouse. Select “Run as administrator” in the context menu.
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Step 3:  Open the java.security file by right clicking the file, and “open with” Notepad.  The file should now be editable in clear text. Scroll down or Page Down to the last line and comment it out (make it invalid) by adding a # sign at the front of the line.

jdk.tls.disabledAlgorithms=SSLv3    <this is the last line of the java file>
# jdk.tls.disabledAlgorithms=SSLv3    <add the # sign to the front of it to make the line inactive>

 

A10980_image04

 

Step 4: Save the java file by clicking on the File manu and select “Save”.

 

Step 5:  Open Windows Explorer and navigate to the current “user” folder.

  • Go to C:\Users and select the user’s name. Replace <current user> with the name of the customer’s login.
  • The next portion may be hidden and needs to be manually added\Appdata\LocalLow\Sun\Java\Deployment. So the full path should be:
    C:\Users\<current user name>\AppData\LocalLow\Sun\Java\Deployment\deployment.properties

    A10980_image05
    A10980_image06

Step 6: Open the deployment.properties file by right clicking the file and open with Notepad.  The file should now be editable in clear text.

  • On the bottom line of the deployment.properties file add the following line:

deployment.security.SSLv3=true   << add this line to the bottom of the file>

A10980_image07
Step 7:  Save the deployment.properties file.

 

Step 8:  Save your work, close all browsers, restart browser, go to mydlink.com Login, select your camera, test your live footage

 

You should be able to log in mydlink portal to see your camera(s).  A more permanent solution is coming soon in a form of a firmware update.  If for any reason you still continue to have problems, contact our Technical Support Group for assistance.

 


 

Mac OS users:

 

Step 1:  Run Terminal. Open Spotlight Search, type Terminal to run application Terminal.

 

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Step 2:  Go to the Java security folder:

Type “cd /Library/Internet\Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/security/

 

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Step 3: Type “sudo vi java.security” , then enter your computer password to run the command.

 

A10980_image10

Step 4:   Scroll down or Page Down to the last line, type “i” to see INSERT

A10980_image11

 

Step 5: Add “#” in front of the line “jdk.tls.disabledAlgorithms=SSLv3” as “# jdk.tls.disabledAlgorithms=SSLv3”

 

A10980_image12

 

Step 6:  Press “esc” on your keyboard to clear the line Insert.

 

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Step 7: Type “:”, then type “wq!” to save the command.

 

A10980_image14

 

Step 8: Type “cd /Users/xxxxx/Library/Application\ Support/Oracle/Java/Deployment”. (Note: xxxxx is your user name on the Mac). If you are not sure, type “cd”, then type ”pwd” to retrieve your user name. Use this name to replace “xxxxx” on the command.

 

A10980_image15

 

Step 9: Type “sudo vi deployment.properties”, then enter your computer password to run the command.

 

A10980_image16

 

Step 10: Page down to the last line. Type “o” to see Insert on the bottom.

 

Step 11: Add the command line “deployment.security.SSLv3=true” and press “enter” on your keyboard.

 

A10980_image17

 

Step 12:  Press “esc” on your keyboard to clear the line Insert.

 

A10980_image18

 

Step 13: Type “:”; then type “wq!” to save the command.

 

A10980_image19

 

Step 14: Save your work, close all browsers, restart Chrome, Firefox, or Safari.

 

Step 15:  Go to mydlink.com Login, test your live footage.

 

You should be able to log in mydlink portal to see your camera(s).  A more permanent solution is coming soon in a form of a firmware update.  If for any reason you still continue to have problems, contact our Technical Support Group for assistance.

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Jan 10

How to setup your D-Link mydlink camera for the first time,This video Using D-link DCS-942L camera as Example.

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