Dec 20

Note: After resetting the D-Link DCS-6620/DCS-6620G to default, the Auto Electronic Shutter (AES) is set to Auto. Some environmental lighting may affect the D-Link DCS-6620/DCS-6620G to a point where the video is unrecognizable. To fix this the CCD Settings must be changed.

Step 1: Log in to the web configuration of the D-Link DCS-6620/DCS-6620G.

Step 2: Select Configuration from the left hand menu.

Step 3: Click CCD on the left hand side.

Step 4: Using the Auto Electronic Shutter drop down menu, select the appropriate shutter speed. You may need to test different shutter settings for your environment.


Step 5 Use the references below to help you decide which settings your environment requires you to change.

Help File References:

Auto Electronic Shutter (AES) In this mode the AES will be fixed at 1/60 (1/50) second. The default setting of the CCD is in the auto-iris mode. If the shutter is selected to auto, the iris of the CCD will become fixed. Faster shutter speed will allow fast moving objects to be seen more clearly.

Auto tracking white balance This is helpful if the camera is monitoring outdoor objects. There are 9 levels of white balance that can be adjusted that will help the camera to capture video with correct colors.

White balance control Selecting this feature will disable the Auto tracking white balance. This is used mostly for monitoring indoor objects. Adjustments are from 3200K-8000K to get the correct colors.

Auto switch to B/W in low lux mode Selecting this option and the low lux mode will automatically switch video to black and white if the environment became dark such as going from evening to night.

Enable BLC This is for back light compensation. When object is in front of bright lights it is sometimes difficult to see, selecting this option and adjust sensitivity level can allow object to become clearer to see.

BLC sens level Adjusting this will allow objects to be seen more clearly by adjusting BLC sensitivity detection.

BLC area selection A selection window will pop up. The window is divided into 48 squares, select the squares that BLC is required; if no squares are selected there will be no differences in the video.


Dec 17

This error is caused by Protection mode being enabled in your internet security settings of the Windows Vista / Windows 7 Internet Explorer 7 browser.


You will need to disable Protection Mode. Below are the steps:

Step 1: Double click the Internet icon at the bottom of your Internet Explorer 7 browser to bring up the Internet Security options .


or click Tools at the top of your browser and select Internet Options.


From the Internet Options box, click the Security tab.


Step 2: Clear the Enable Protection Mode check box and click Apply then OK.

Note: Internet Explorer must be closed and re-opened for changes to take effect you should have and Internet icon at the bottom of your browser that now shows Protection Mode: Off.


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Nov 19

Step 1 Log into the web-based configuration of the camera.

Step 2 Click the Maintenance tab and then click Device Management to the left.


Step 3 Click Off using the radio buttons next to LED Control.

Step 4 Click Apply to save the settings.

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Nov 16

For each camera that resides behind a router or gateway, three ports must be forwarded by the router to obtain both audio and video. If audio is not desired, only the HTTP port will need to be forwarded. The three default ports are as follows:

  • 80 (TCP) HTTP Port (allows access to web-configuration and transmits video if other ports are not forwarded)
  • 5002 (TCP/UDP) Audio Channel Port (transmits synchronized audio)
  • 5003 (TCP/UDP) Video Channel Port (transmits synchronized video)

These port numbers will need to be changed in the camera configuration on each additional camera that is added behind the router. Port numbers can be changed from the Advanced > Network screen.


Practical Example:

Three DCS-6620s are behind a D-Link DI-604. The router has a public IP address (WAN) of and an internal (LAN) IP address of

Camera 1 IP address: Ports: 80, 5002 and 5003
Camera 2 IP address: Ports: 81, 6002 and 6003
Camera 3 IP address: Ports: 82, 7002 and 7003

Each set of three ports must be forwarded to the respective IP address. Set-up for Camera 1 inside a DI-604s configuration is shown below:


This will need to be done for each camera and their respective ports.

To contact these cameras from a remote location (across the Internet), use the Public IP address (WAN) of the router along with the appropriate web port. Using the above example:

To remotely contact camera 1 with Internet Explorer, enter
To remotely contact camera 2 with Internet Explorer, enter
To remotely contact camera 3 with Internet Explorer, enter

These cameras can also be contacted remotely with IP surveillance (included software).

Step 1 Launch the Monitor application and choose Function Menu > Camera Configurations.

Step 2 Enter the routers Public IP address and port number in the IP address field in the top left corner.

Step 3 Click the Insert button directly above.

Step 4 Click Save.

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Nov 16

Step 1: Download and the install wizard for your camera from

Step 2: Launch the install wizard:

•Step 2.1 : Click Set up your Cloud Camera to begin the installation process.


•Step 2.2 : Select a language from the drop-down menu and click Start.


•Step 2.3: Accept the End User License Agreement by checking the box next to “I accept these terms and conditions”, then click Next


•Step 2.4: Follow the on-screen instructions to connect your camera to your router and connect the power. Click Next after you have completed each step.





•Step 2.5: Confirm that the LED on the front of the camera is lit solid green.


•Step 2.6: Select your DCS-6004L using the radio button from the menu on the left-hand side of the camera name. Enter and confirm a new password for the administrator account in the fields provided. This password will be required when logging in to the camera’s web-based configuration interface. Click Next to continue.


•Step 2.7: Check the Ethernet cable radio button to select your connection method, and click Next to continue.


•Step 2.8: The below screen will appear while the camera checks your Internet connection.


•Step 2.9: Confirm that the LED on the front of the camera is lit solid green.


•Step 2.10: Using the radio buttons, select how you wish to connect your camera to the Internet for normal operation. You can choose to connect using PPPoE, static IP address, or dynamic IP address, or use for local network viewing only. Choose the appropriate radio button for your configuration, and click Next to continue.


•Step 2.11: If you are using PPPoE, enter your Account user name and Password in the fields provided.


•Step 2.12: Select enter a static IP address if your Internet Service Provider has provided you with connection settings, or if you wish to set a static address within your home network. Enter the correct configuration information as provided by your ISP and click Next to continue.


•Step 2.13: If you have a cable modem Internet service, have your camera connected to a router, or are unsure of which option to choose, select Dynamic IP address (DHCP). Click Next to continue.


The below screen will appear while the camera saves your settings and attempts to connect to the network.



•Step 3.1: In order to use the cloud features of your camera, you will need to register it with your mydlink account. If you do not have a mydlink account, you can create one during this step.

To add the DCS-6004L to your existing mydlink account, select Yes, I already have a mydlink account, then enter your mydlink account username (email address) and password in the fields provided and click Next.


•Step 3.2: If you selected No, I want to sign up for a new account, enter the information required for account registration in the fields provided. Check the box to indicate that you have read the Terms of Use and Privacy Policy for mydlink Cloud Services. Click Next to continue.


•Step 3.3: If you do not wish to use the mydlink service, select I don’t want to enable mydlink cloud service. You will not be able to use any of the cloud services associated with your camera. Click Next to continue.

Step 4: Setup is complete. A summary page with display your camera’s setup details, as well as your mydlink account information. Click Finish.


Step 5: You can now log in to your mydlink account to view and manage your DCS-6004L by visiting


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