Mar 06

Note: All settings will be deleted including association with the Omna and HomeKit apps. You will need to reconfigure the camera.


If you forgot your password or need to reinstall your camera, you can reset it back to the factory default settings.



To reset the D-Link Omna 180 Cam HD DSH-C310 camera, press and hold the reset button on the bottom of the camera with a paper clip for 10 seconds and then release. Allow 1 minute to reboot. Once the camera has rebooted, follow the Quick Start Guide to reconfigure your camera.

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  • At 2017.11.24 12:14, Peter Gossas said:

    I have to reset my new D-Link Omna camera. I have held the reset button more than 10 seconds many times but nothing happens. (red steady light)

    Info: The camera did funktion first. than there came a message that the software was to be updated. after that update the camera is disconnected and I upon this can’t reset the camera.

    Peter Gossas

    • At 2018.01.02 07:04, faraz said:

      i have the same prob in the update prosess i have power fail and after that it wont bee reset anymore what we should do !!??

      • At 2018.01.02 15:33, Courtney said:

        I have the same problem after doing the firmware update. Red light just stays on. Won’t reset or connect to anything.

        • At 2018.02.18 23:19, Jonathan said:

          I got some Problem after I Update 1.03 Firmware version…. Please any suggestion? I can’t use D-Link omna anymore….

          • At 2019.08.30 11:05, Stavros said:

            I recently bought the omna 180 had and it worked with 1.3 firmware.
            I upgraded successfully from 1.3 to 1.4 also OMNA 180 HD and the light stays red no matter what I do

            I tried several times the reset and turned on/off but nothing works

      • At 2018.01.05 19:48, Luis said:

        The same happened to me…

        a message that the software was to be updated. after that update the camera is disconnected and I upon this can’t reset the camera.

        What can i do to solve this??

        Thank you

        • At 2018.01.05 19:50, Luis said:

          I also have that problem!! Help please!!!

          • At 2018.01.06 21:57, Nasser said:

            Dear all
            My camera worked well but after upgrading the software, it didn’t work? What shall we do?

            • At 2018.03.03 22:50, nzo said:

              Same problem here
              I bought the camera, it worked for 24 hours and after that nothing.
              I reset it, the LED stays red and nothing happens.
              Very bad.

              • At 2018.03.03 22:52, nzo said:

                Please assist and instruct for further actions.

              • At 2018.03.04 12:36, Brian said:

                I am having the same trouble with multiple cameras — they worked fine out of the box, but then lost their connection and won’t reconnect. I have done multiple factory resets on each of them, and tried repeatedly to re-install them. But I am constantly met with the “can’t connect” message.

                I currently have two cameras that work, and three that won’t connect. I am very disappointed with this product and D-LInk in general at this point.

                • At 2018.06.05 19:32, James R said:

                  Wouldn’t it figure! the very first one I try attaches great, looked good, worked very well and I was generally pleased. With that being said, the first update rendered the camera more useless than that of a paperweight. I really like the cam, but am disappointed as to the support it has received. Has anyone found a resolution to this issue?

                  • At 2018.07.18 04:24, Steve said:

                    what’s the port used for the DSH-C310 camera? Searched the support site and found no answers. Can anyone help?

                    • At 2019.01.25 15:17, Mario Steveninck said:

                      I have 2 camera’s that have the same problem, they have worked for 10 minutes and after the update of the software was installed, they both did’n worked langer and i have constantly a red light and rebooting doesn’t Work neither!!

                      Wat do i have to do???

                      • At 2019.02.13 11:48, Alessandro said:

                        Same problem here. After a firmware updated (1.3 to 1.4) the camera is useless. Red led light is always on. No chance to reset. Completely dead. Waste of money and time. Is D-Link going to do something or just keep ignoring? Must stop buying crap, I guess.

                        • At 2019.02.20 10:48, Lele said:

                          Lo stesso problema
                          La luce a led rossa è sempre accesa.
                          Completamente morto
                          più passa il tempo e più peggiorate
                          l’importante è incassare (rubare) soldi
                          già dal 2017.11.24 esiste il problema
                          ancora 2019.02.20 persiste
                          grazie D-Link

                          • At 2019.04.20 04:05, Jake said:

                            Has anyone had any luck in resetting their camera as of yet? I’m stuck with the same issue – no way to reset and red light constantly on. Very frustrating!

                            • At 2019.04.22 07:00, Michael Konson said:

                              Yes and it`s work normally

                              • At 2019.10.24 19:00, Mike said:

                                So I have had the same problem. I called D link and they had me check in settings, in Wi-Fi ….to see if you see the D-Link broadcasting its signal. After the update it is not broadcasting the signal which then makes it defective. I bought my D-Link about six years ago And it’s still covered under warranty. They have emailed me with instructions on how to receive a new D link because after the update it renders it useless.
                                D-link customer support 18774535465.
                                Hope this helps.

                                • At 2019.10.26 16:47, Michael said:

                                  Hi there,

                                  Do anyone know how to connect locally to the DSH-C310 camera. I tried to connect over HTTPS but it require a password. Do anyone know what is the default password to connect to the camera ?

                                  Thanks in advance.

                                  • At 2020.05.22 10:57, Will89au said:

                                    Solved the resetting issue.

                                    You just need to hold it longer until you see the red light quickly flashes a few blinks. I guess approx 15-20s NOT the recommended 10s.

                                    Once u see that signal of rapid red flashes, you let go and let it reset in 1min time interval. From there it will be back to factory setting.

                                    NOTE: I did take out the SD as a precaution to minimise factors influencing OMNA to not reset. That’s my suggestion anyway.

                                    Hope this solution works for you. Reply below to confirm if it made a difference for you. Thanks

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