Sep 06

• Ensure you are using the latest version of the wizard, check the version num-ber available on http://eu.mydlink.com/ against the version you are attempt-ing to use.

Why does the setup wizard for my D-Link DCS camera not work?

• It is possible that you have downloaded the wrong wizard. Please ensure you have downloaded the wizard for the correct model camera.

• It is possible that you have downloaded the wrong wizard. Please ensure you download the setup wizard for the correct hardware version of your camera. (For more information, please refer to the Q&A document “How do I check the hardware version of my DCS Camera?”)

• Ensure that your router allows UPnP.

• Ensure that if you are using a computer with Microsoft Windows Vista or above, that your network type is set to “Home Network” or “Work Network”. Setting to “Public Network” will stop the wizard from being able to detect the camera.

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1 Comment

  • At 2018.10.16 12:19, Lenny said:

    I’m using a NOTE 8 phone and trying to use setup wizard. I keep getting an error message that says I don’t have the right app on my phone to open setup wizard. It sends you to Playstore where supposedly there are apps to use..i downloaded like 3 and still same thing. So my question whay app is my note 8 looking for to be able to use your setup wizard


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