Aug 12

Please make sure you know your username and password. Also, you will need to disable or uninstall the PPPoE software (i.e. WinPoet, Macpoet, Enternet 300) on your computers. PPPoE is built-in to your D-Link router and is not needed on the computer.

NOTE: About 90% of our calls and emails regarding PPPoE are solved by recycling power to the modem and the gateway(see step 7 below).

Also, once you have confirmed that your configuration is correct it could take five minutes or longer to connect.

Step 1: Connect your DSL modem to the WAN port on the D-Link gateway. Use the same cable that was used to connect your computer to the modem. The WAN light on the gateway should illuminate, verifying a good physical link.

Step 2: Connect the same computer that was originally connected to the modem to an open LAN port on the gateway. The corresponding port light will illuminate verifying that you have a good physical connection.

Step 3: Release and Renew the IP address for your computer. The address you renew should be in the to range.

Use the directions below to Release and Renew your IP address.

For Windows 2000 and XP:

Go to Start>Run and enter cmd. Click OK.


At the DOS prompt enter, ipconfig/release and then hit the Enter key to release your IP address. Then enter, ipconfig/renew and hit Enter to renew an address from the gateway.


The IP address, subnet mask, and default gateway information will be returned with this command. Notice in this example that the IP address is and that the default gateway is This information verifies the network adapter is properly configured and the computer is communicating with the gateway.

Step 4: Open your browser and type in the Address window, then hit the Enter key. You do not need to type http://, only the IP address of the gateway. This will connect you to the web configuration utility that lets you manage the D-Link gateway. You are not on the Internet at this point. Type admin for the System Password, then click the Login button to login.

Step 5: Select the Setup menu option from the bottom of the screen. Next to WAN Type, click Change. Select PPP Over Ethernet. Click Save.

Step 6: Next, enter your PPPoE information.

PPPoE Account: Enter your user name.

Earthlink users – Enter ELN/
Mindspring users – Enter
SBC Global users – Enter
SW Bell and others – Enter username

PPPoE Password
Enter your password. Remember it is case-sensitive.

PPPoE Service Name: Keep blank.

Maximum Idle Time: Set to 999 seconds and check Auto-reconnect.

Assigned IP address: This is for PPPoE users with a static IP address.

Click Save. Click the Reboot button, then click OK when prompted to “Reboot right now?”. This will take you back to the Device Information page. Keep this browser page open.

Step 7: Power down the D-Link gateway. Either turn it off from the power switch, or unplug the AC power cord from the gateway. With the gateway turned off, recycle the power on the DSL modem. Again, turn it off if it has a switch or just unplug it from the wall outlet. Wait 2-3 minutes and then power up the modem only. Wait until all of the lights on the modem have stabilized. After you are sure that the modem has stabilized, power up the gateway.

Step 8: Allow 30 seconds for the gateway to power up. Click refresh on your browser and it may ask to enter your password again. From the device information page, click Connect. If an IP address appears, click Log Out and you should be able to connect to the internet.

NOTE: It may take a few minutes to make a connection to your ISP. Please be patient. If you have configured your gateway according to this FAQ, your configuration is correct.

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