1.What can I do if I forget my password when using D-Link ?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory defaults.
To reset your DCS-930L camera, please use an unfolded paperclip to press and hold the RESET button for at least 3 seconds while your camera is plugged in.
2.In addition to using mydlink.com, is there another way to access the D-Link camera remotely over the Internet?
Yes, you can access your D-Link DCS-930L camera over the Internet through the following URL after successfully installing your camera through the Camera Installation.
For example, if your camera’s mydlink No. was 12345678, you would be able to access your camera remotely by opening your web browser and going to http://12345678.mydlink.com
This URL will open a webpage where you will be asked to log in by entering your camera’s password. After entering your password, your camera’s Live View window will open, and you will be able to configure your camera as well.
3.Why does the LED not light up?
The power supply might be faulty. Confirm that you are using the provided DC 5V power supply for this network camera. Verify that the power supply is correctly connected. If the camera is functioning normally, the LED may have been disabled. See page 36 for information about how to enable the LED.
4.Why is the DCS-930L camera’s network connection unreliable?
There might be a problem with the network cable. To confirm that the cables are working, PING the address of a known device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly. Please confirm the power for the devices are well connected and functioning properly.
5.Why does the Network Camera DCS-930L work locally but not remotely?
This might be caused by the firewall protection. Check the Internet firewall with your system administrator. The firewall may need to have some settings changed in order for the Network Camera to be accessible outside your local LAN. For more information, please refer to the section about installing your camera behind a router.
Make sure that the Network Camera isn’t conflicting with any Web server you may have running on your network.
The default router setting might be a possible reason. Check that the configuration of the router settings allow the Network Camera to be accessed outside your local LAN.
6.Why does a series of broad vertical white lines appear through out the image?
It could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format so your computer can present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such as direct exposure to sunlight or halogen lights. Reposition the Network Camera into a more shaded area immediately as prolonged exposure to bright lights will damage the CMOS sensor.
7.The camera is producing noisy images. How can I solve the problem?
The video images might be noisy if the Network Camera is used in a very low light environment.
8.The images are poor quality, how can I improve the image quality?
Make sure that your computer’s display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering artifacts in the image, making the image look as if it is of poor quality.
The configuration on the D-Link DCS-930L Network Camera image display is incorrect. The Web Configuration Video section of the Web management allows you to adjust the related-parameters for improved images such as: brightness, contrast, hue and light frequency. Please refer to the Web Configuration section for detailed information.