Jun 16

If the setup wizard is unable to locate the D-Link DNR-322L try the following:

  • Download the latest version of the setup wizard at https://www.mydlink.com/
  • Make sure the PC being used is on the same network as the DNR-322L
  • Temporarily disable any Anti-Virus software
  • Temporarily disable Windows firewall

* Note: Please re-enable any Anti-Virus software and Windows firewall *

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Jun 12

Firefox 52 has removed all support for Netscape Plugin API (NPAPI). Plugins such as the D-Link mydlink plugin, Silverlight, Java, and Acrobat are no longer supported. mydlink portal uses mydlink plugin to access mydlink devices, and since mydlink plugin no longer works on Firefox 52, Firefox users are stuck at the plugin download page. Please note that customers using Firefox 51 are not affected. Internet Explorer and Safari still support these plugins.

Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still support mydlink plugin.

 

Learn more about Firefox ESR here: https://www.mozilla.org/en-US/firefox/organizations/

 

The Firefox 52 and Firefox ESR browsers can co-exist on the same computer. We suggest keeping both browser versions on your computer.

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Jun 12

This could be due to the following reasons:

1. Your D-Link routers uPnP feature is Disabled.

2. Your router is not getting a proper public IP address from your Internet Service Provider. *This is common if your ISP modem is actually a Modem/router combo”

 

3. Your phone reception is weak.

 

4. Your phone provider has a firewall which is blocking the mydlink (Stunt/Relay) connection.

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Apr 12
If the Power LED is not turning on, please try the following steps:
a)  Make sure the outlet you are using is working properly. Try plugging
in another device to see if it works.
b)  Make sure that if the outlet is controlled by a light switch, it is in
the ON position.

c)  Try a different outlet to see if the Motion Sensor works there.

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Apr 10

To reset the D-Link DCH-S150 device:

Step 1. Locate the Reset button on the side of the device.

Step 2. With the device plugged in, press and hold the Reset button until the status LED turns red (for about 10 seconds).

Warning: When you reset your DCH-S150, it will change your settings back to the factory default settings. You will loose your current configuration and be ready to start over.

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