Apr 23

If your D-Link router is not performing properly (freezing, automatically rebooting, disconnecting, slow wireless speeds, low wireless signal, etc.), this could be happening for a number of reasons. Please check the following:

 

  • Ensure the router is in a well ventilated area. If the router does not get adequate airflow, it could overheat and cause performance degradation.
  • Ensure the firmware is up to date. Firmware is the “brain” of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing.
  • Perform a factory reset on the router.

For wireless connectivity issues:

Note: An easy way to determine if the issue is with the D-Link router or with the wireless device is to see if the issue exists on multiple devices. If you internet is slow or is only dropping on one of multiple devices/computers, then the issue is probably not with the router. If the router is the cause, all devices connected will be affected.

 

  • Check your environment. Limit the number of walls between the router and your wireless clients. Large appliances, microwaves, glass, fish tanks, mirrors, metal, steel, brick, concrete, etc. can greatly affect the range and wireless quality.
  • Placement of your D-Link router. Ensure the router is in a central location and in the open area. Do not put the router in an enclosed area like a closet, cabinet, bookshelf, or under a desk. There should be at least 3 feet of open space around the antennas. Remember that the 2.4GHz band will get better distance than 5GHz through walls. Also, do not place near electrical equipment such as fans, fluorescent lighting, and air conditioning units.
  • Antenna positioning. When the antennas are straight up, your horizontal coverage will be better. If you move the antennas sideways (multi-story house for example), your vertical coverage will be better. Adjust the antennas to see if signal quality improves.
  • Change the wireless channel on your router. You can download free apps to your mobile device to see the number of wireless networks in your area and see which channels are open. If you have a lot of neighbors around you with wireless networks, this can cause interference, especially in apartments and dorms. To change the channel on your D-Link router, log in using a web browser, go to Settings Wireless. Disable Smart Connect and click Advanced Settings for each band. Select a channel from the Wi-Fi Channel drop-down menu. Click Save.

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Feb 26

• Make sure your camera is turned on and receiving power.

• If you are setting up a new camera, make sure your smartphone or tablet is connected to the camera’s Wi-Fi signal (not your wireless router).

• The Wi-Fi network name should be [myBabyCam-XXXX], where XXXX is a 4-digit code (the last 4 digits of your camera’s MAC address).

• The Wi-Fi network name and password is printed on a label on the bottom of your camera and on the back of this install guide.

• If you still can’t find your camera, reset your camera by pressing its reset button for 10 seconds (while it is powered on).

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Feb 23

To turn off the auto-renew feature or cancel your D-Link mydlink cloud recording subscription, follow the steps below:

 

Note: Once cancelled, your subscription will remain active until the end of the current billing cycle. Also, this process will not refund your money. 

 


 

Android

 

Step 1: On your device, open the Play Store app. Make sure you are signed in with the Google account you used to subscribe (not necessarily your mydlink email).

 

Step 2: In the upper left, tap the menu icon (3 horizontal lines).

 

 

Step 3: Tap Subscriptions and then tap the mydlink subscription.

 

 

Step 4: Tap Cancel Subscription.

 


 

iOS

 

Step 1: Go to the device Settings.

 

 

Step 2: Tap iTunes & App Store.

 

 

Step 3: Tap Apple ID:.and then tap View Apple ID.

 

 

Step 4: Tap Subscriptions and find the mydlink app. Tap Cancel Subscription.

 

 

Step 5: Tap Confirm.

 

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Feb 22

The location of your D-Link camera in some cases may be the cause of any “static” or “feedback” sounds heard when viewing your camera. Surrounding environmental factors may be causing interference with the built in microphone on your camera. Re-locating your camera may help reduce/eliminate the amount of feedback heard, otherwise, an alternative is lowering or disabling the microphone volume on your camera.

To reduce the microphone volume, please follow these steps:

Note: To adjust the microphone volume of your camera, you must log into the web UI Interface of your camera.  Also depending on the model camera, the screen shot may look different.

Step 1: Log in to your camera.

Step 2: Click on the Setup Tab and then click Audio on the left side.

Step 3: Adjust the volume as needed and click Save Settings.

 

Note: There is no set volume number to specify. You may need to adjust a couple of times to find the level that works in your environment.

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Feb 21

Step 1: First please log into you D-Link Wireless Access Point, by entering it-¦s IP address into the address bar of your favorite web browser.

The default IP is 192.168.0.50, the default user name is admin and there is no default password.

Step 2: Then we need to enter the configuration file page of the Wireless Access Point by selecting Tools -> Configuration File.

Step 3: Then click the Browse button and select the configuration file you wish to upload to your D-Link Wireless Access Point. Please ensure you only use a file from the same model of device at the same firmware version.

Step 4: Then please press the Upload button and wait as your D-Link Wireless Access Point updates it-¦s configuration.

Step 5: Once this process has finished you have now successfully uploaded a configuration file to your D-Link Wireless Access Point. You can now log into your Access Point again.

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