Aug 27

Note: The following instructions and screenshots are for Windows® 7. Other versions of Windows may have a slightly different appearances.

Step 1: Click on the network icon in the bottom right corner (next to the clock).

Step 2: Select the wireless network you want to connect to and click Connect.

Step 3: If you have a Wi-Fi password (security key) configured on your extender, enter the password and click OK.

Step 4: Select the Network Type.

Step 5: Your computer is now connected. The computer should now automatically connect to this network when it is within range.

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Aug 26

NOTE: The following range extenders support Smart Mesh Roaming with the latest firmware:

  • DAP-1325
  • DAP-1530
  • DAP-1610
  • DAP-1620-EXO
  • DAP-1820

Requirement for Smart Mesh Roaming:

1. Your Range Extender”s Wi-Fi network name (SSID) and Wi-Fi password must be the same as your router.

 

2. Your connecting devices (Phone/laptop etc..) must support 802.11K/V standard

 

NOTE: Most newer devices (iPhones/iPads, Android phones, etc.) support 802.11K/V.

 

 


 

To change the Wireless network name and password of your extender

 

Step 1: Log in to your range extender. To log in, open a web browser and enter http://dlinkap.local. or the IP address of the extender. Enter your Admin Password in the field provided. If you have not changed the password from the default setting, the password field should be left blank. Click Log In.

 

Step 2: Click on Settings Extender 

 

 

Step 3: Under Extended Wi-Fi, Change the Wi-Fi name (SSID) and password for the Extended Wi-Fi to the same Wi-Fi name (SSID) and password as your home Wi-Fi network.

 

 

Step 4: Click Save 

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Apr 25

If your router is not performing properly (freezing, automatically rebooting, disconnecting, etc), this could be happening for a number of reasons.

Please check the following:

  1. Ensure the router is in a well ventilated area. If the router does not get adequate airflow, it could overheat
  2. Ensure the firmware is up to date
    • Firmware is the “Brains” of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing.
  3. Perform a factory reset on the router.
    • On the back of the router is a pinhole marked “RESET”
    • Press the button with a paperclip for 8-10 seconds and release- The light should go off and then come back up.
    • After the router finishes rebooting, you will need to re-configure your settings (Wireless and Internet)

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Apr 24

After updating to version 3.5.0 Built 2430 of the mydlink Lite app,  the app shows the following symptom:

At launch, the app logo displays for a second or two,  but crashes right after displaying your iPhone home screen.

The fix will be coming on the next version. To currently fix the issue, do the following:
STEP 1.  Remove the app by tapping and holding the app icon for two seconds, tap the X on the upper left corner of the app icon to delete it.
STEP 2. Go back to the App store and re-download and install the app.
STEP 3.  You will  be able to run the app and login using your credentials.
That should do it…

 

We apologize for any inconvenience this may have caused our customers.

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Apr 23

If your D-Link router is not performing properly (freezing, automatically rebooting, disconnecting, slow wireless speeds, low wireless signal, etc.), this could be happening for a number of reasons. Please check the following:

 

  • Ensure the router is in a well ventilated area. If the router does not get adequate airflow, it could overheat and cause performance degradation.
  • Ensure the firmware is up to date. Firmware is the “brain” of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing.
  • Perform a factory reset on the router.

For wireless connectivity issues:

Note: An easy way to determine if the issue is with the D-Link router or with the wireless device is to see if the issue exists on multiple devices. If you internet is slow or is only dropping on one of multiple devices/computers, then the issue is probably not with the router. If the router is the cause, all devices connected will be affected.

 

  • Check your environment. Limit the number of walls between the router and your wireless clients. Large appliances, microwaves, glass, fish tanks, mirrors, metal, steel, brick, concrete, etc. can greatly affect the range and wireless quality.
  • Placement of your D-Link router. Ensure the router is in a central location and in the open area. Do not put the router in an enclosed area like a closet, cabinet, bookshelf, or under a desk. There should be at least 3 feet of open space around the antennas. Remember that the 2.4GHz band will get better distance than 5GHz through walls. Also, do not place near electrical equipment such as fans, fluorescent lighting, and air conditioning units.
  • Antenna positioning. When the antennas are straight up, your horizontal coverage will be better. If you move the antennas sideways (multi-story house for example), your vertical coverage will be better. Adjust the antennas to see if signal quality improves.
  • Change the wireless channel on your router. You can download free apps to your mobile device to see the number of wireless networks in your area and see which channels are open. If you have a lot of neighbors around you with wireless networks, this can cause interference, especially in apartments and dorms. To change the channel on your D-Link router, log in using a web browser, go to Settings Wireless. Disable Smart Connect and click Advanced Settings for each band. Select a channel from the Wi-Fi Channel drop-down menu. Click Save.

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