Dec 28

If the app freezes or crashes after the update, try restarting the app.

To restart the mydlink® Home App on most Android devices, tap and hold on the Menu button at the bottom of your smartphone or tablet, the list of all running apps will display, look for the mydlink Home App and swipe the app up or to the right depending on the Android device you have. Procedures for restarting the app may vary depending on your Android device.  Reopen the mydlink® Home App by taping on its app icon.
If you have trouble finding your menu button or restarting your device following the instructions above, please find the correct procedure in your phone/tablet manufacturer’s user manual.

If the problem reoccurs after restarting the app, recognize that we are currently working on an updated version of the app to address this issue. Please check the Google Play Store to ensure you have the latest version of the app.

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Dec 28

NOTE – The Upgrade process will need the following:

• Console Cable
• tftp server
• Firmware – Download the latest firmware on our website
• PuTTy

Step 1 – Connect the serial port of the DSR with your PC and an Ethernet cable to a port on the DSR and connected to a switch on the same network

Step 2 – Open the tftp server and put the firmware of the DSR into the root folder

For example: C:\Program Files\Tftpd64

Step 3 – Open PuTTy and setup a COM port (this will be present in device manager)

Step 4 – Click on “Open”

Step 5 – Hit enter key and you should be presented with the Login screen

DSR-1000N login: admin
Password: admin

Step 6 – Enter the following command to enter into the system time configuration

D-Link DSR> .reboot

Router will be up in 85 seconds.

Step 7 – Once you see the boot process and see the message “Hit any key to stop autoboot:” hit the enter key to enter the bootloader#

Set the environment variables (Copy and paste into CLI):

Step 8 – Enter the following command to set the DSR to the subnet of host

D-Link DSR-1000N bootloader# setenv ipaddr

Step 9 – Enter the following command to the IP of the host where the tftp resides

D-Link DSR-1000N bootloader# setenv serverip

Step 10 – Enter the following command to set all tftp transfers on LAN ports

D-Link DSR-1000N bootloader# setenv ethact octeth0

Step 11 – Enter the following command to firmware flash and erase

D-Link DSR-1000N bootloader# setenv firm_flash ‘erase BDCA0000 BF99FFFF; cp.b 0xaa00000 BDCA0000 1D00000’

Step 12 – Enter the following command to sabe

D-Link DSR-1000N bootloader# saveenv


TFTP the image and flash it:

Step 13 – Enter the following command:

D-Link DSR-1000N bootloader#
 tftp 0xAA00000 DSR-1000N_A1_FW1.09B61_WW (this is the FULL name of the firmware as shown below)

You should also notice the tftp server starting the file transfer (if not, make sure the firewall is disabled or an antivirus program is not blocking)

Step 14 – Enter the following command to run flash firmware and wait until complete

D-Link DSR-1000N bootloader# run firm_flash

Step 15 – Enter the following command to boot firmware

D-Link DSR-1000N bootloader# run boot_firm

Once the flashing of the image is complete, you will see the u-boot prompt again. At this moment you can now power cycle the DSR.

Step 16 – Login

DSR-1000N login: admin
Password: admin

Step 17 – To confirm the current version of firmware and check the update was successful, enter the following command:

D-Link DSR> Show system firmwareVersion

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Dec 24

If you are having an issue accessing your live video or getting another log in prompt it is due to ports 5150 and 5160 being blocked by a your routers firewall. Please be sure to open these ports in your router firewall via port forwarding or virtual server.

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Dec 22

Step 1:  Before setting up motion recording, make sure the camera’s motion detection settings are enabled and configured
Step 2:  When setting up motion recording, make sure the manual recording button is disabled in the LIVE VIDEO tab


Step 3:  Go to SETUP then Recording Schedule



Step 4:  Set the RECORDING MODE to Record by Schedule




Step 5:  In the RECORDING SCHEDULE, set the Schedule to Day or Week.  For simplicity, in this example we will set the schedule to day.


Step 6:  In the Camera List, select the camera we wish to configue.  Then click Configure in the Schedule section.


Step 7:  By default the Mode set would be Always Record.  If we wish to set this camera to record by motion, set the Mode to Record on Event.

The motion window should appear, and check mark the camera we wish to record on motion.

Notice the selected camera has been changed to blue.  The BLUE bar signifies the camera recording moce is set by Event, while the RED bar signifies the camera recording mode is set to Always recording.

Save the settings by clicking Save Settings



Step 8:  Verify if the Recording Schedule has started.  Go back to the LIVE VIDEO, and on the top right corner. You should see a blue or red status icon :

  • Blue –  indicates recording has started but is waiting for motion to be detected in order to trigger the recording.
  • Red –  indicates the live feed is being recorded.





You have now configured your NVR motion recording.

Dec 22


* Applies to devices using firmware version 2.0 and above. If you are not using the latest firmware version please upgrade the firmware.

* Please make sure you are using the latest version of Java. If you are unsure on what version you are current running, please visit *

Using IE


Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to install the Microsoft Visual C++ 2005 SP1 Redistributable Package.  The file can be located on the included CD, at, or by clicking on the “Download from Microsoft Web Site” on the Warning pop up message.

Step 2:  Make sure to allow all add-ons to properly view the LIVE VIDEO and PLAYBACK.


Using Firefox
Step 1:  To view the LIVE VIEW and PLAYBACK, please make sure to download/install the latest version of Java.
Step 2:  Click the “Activate Java Platform SE 7 U.” link or click the block icon to the left of the address bar
Step 3:  Click to Allow Now or Allow and Remember
Step 4:  Run the Java application.
Step 5:  Allow the security warning popup.
Step 6:  You should now be able to see the LIVE VIEW or PLAYBACK
Using Chrome
Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.
Step 2:  Right click the viewing area, and Run this plug-in
Step 3:  Or click the icon on the far right hand corner of the address bar to Always allow plug-ins to on X.X.X.X
Step 4:  Run the Java application
Step 5:  Allow the security warning popup.
Step 6:  You should now be able to see the LIVE VIDEO or PLAYBACK
Using Safari
Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.
Click on the Java blocked for this website 
Step 2:  Trust to run this plug-in.
Step 3:  Run the Java application
Step 4:  If you get an error message on the bottom of the LIVE VIDEO, such as the picture below in the red box, continue on to Step 5 to 10.
Step 5:  Go into Safari’s Preferences…
Step 6:  Click on the Security button.  Make sure Internet plug-ins: is check marked, and click on Manage Website Settings…
Step 7:  In the Java plug-in section.  Under Currently Open Websites, you should see the IP address of the DNR.  On the drop menu, set to Run in Unsafe Mode.
Step 8:  Trust to run the website in unsafe mode
Step 9:  Allow the Java application
Step 10:  We should now be able to view the LIVE VIDEO or PLAYBACK


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