[Trouble shooting] When you cannot install USB-BT500 successfully, the “Bluetooth” in device manager will appear the name as following

  1. Generic Bluetooth Adapter
  2. Bluetooth device with Exclamation mark

Please follow the instructions as following:

1. Open the Windows Device Manager:

Click on search box -> Type “Device Manager” -> Click on “Device Manager”

2. Disable built-in Bluetooth:

Select your Bluetooth connection → Right-click on “Disable”

3. Insert USB-BT500:

Go to https://www.asus.com/Networking/USB-BT500/HelpDesk_Download/ → Download latest driver

4. Start to use Bluetooth connection