Dec 16
Product ASUS USB-BT500
[Trouble shooting] When you cannot install USB-BT500 successfully, the “Bluetooth” in device manager will appear the name as following
- Generic Bluetooth Adapter
- Bluetooth device with Exclamation mark
Please follow the instructions as following:
1. Open the Windows Device Manager:
Click on search box -> Type “Device Manager” -> Click on “Device Manager”
2. Disable built-in Bluetooth:
Select your Bluetooth connection → Right-click on “Disable”
3. Insert USB-BT500:
Go to https://www.asus.com/Networking/USB-BT500/HelpDesk_Download/ → Download latest driver
4. Start to use Bluetooth connection